Most of our watches are made at our factory, in Porrentruy, in the Swiss Jura. The assembly is also carried out on site. these timekeepers are Swiss Made.
However, watches from the Frontenac Chronograph & Number 8 Chronograph collections are not entirely from Swiss production. These watches are commercialized under the "Swiss Movement" label.
The Swiss Made indicates that the watch has a minimum Swiss value of 60%.
The Swiss Movement ensures that the movement in the watch is produced in Switzerland. The final assembly and controls of a Swiss Movement watch must also be made in Switzerland.
The standard warranty is two years. In some exceptional cases it might be longer. If in doubt, please refer to your warranty certificate received at the time of purchase.
Contact us at info@louischevrolet.ch and let us know the watch model. We will then tell you what to do.
The lifetime of the quartz watch battery is between 36 and 54 months depending on the models and use.
Go to the Accessories page in the shop to order a new strap.
Our straps are designed to be changed easily.
For the LC-01, Chrono-Tour & Number 8 collections, we recommend that you go in a jewelry store with your new strap to make it change.
The straps of the Classic 8, Frontenac Chronograph & Number 8 Chronograph collections are designed to be changed extremely easily (quick release spring bar or patented quick interchangeable strap)
We recommend having your watch checked every 24 months.
Of course we do. We provide after sales service to all Louis Chevrolet watches. Please contact us if you have any problem.
In case you need to send us your watch for repair, you will have to pay the shipping fees and applicable custom fees. The cost of returning the watch when repaired is taken by Louis Chevrolet Watch Company SA.
Orders on our Shop are only payable online. Several payment methods are at your disposal: credit cards via our partner Ogone, or Paypal.
However, you can also order by email or phone. In this case, we will send you our bank details for payments. All orders (excluding Switzerland) are payable in advance.
All payments made on our online store are secure. On one hand via the HTTPS protocol, essential to secure your confidential datas, and on the other hand, thanks to our partners offering reliable and official means of payment.
Our distribution policy is currently direct to the consumer to offer you the best prices. You can buy our watches through the online store, at events where we are present, or by visiting us at the factory. For any purchase, you have a return right of 14 days (from reception) if the watch doesn't suit you.
Our partners make deliveries for Louis Chevrolet Watch Company SA all over the world.
Delivery costs are paid by Louis Chevrolet Watch Company SA for all our watches.
Regarding the accessories, we will tell you when ordering the corresponding shipping costs.
For orders below CHF 100.- / EUR 100 / USD 100 delivery fees are applicable (CHF 20.- / EUR 18 / USD 20)
Delivery remains free of charge in Switzerland, whatever the final amount of the order.
We try to keep the time between the order and the shipment as short as possible. Average time would be 5 business days. During holiday periods (mid-December to mid-January & mid-July to mid-August) this time might be longer, due the closure of our manufacturer. We will then keep you informed via email.
All our prices are inclusive of VAT and are adapted according to the country of delivery at the VAT rate applicable in it.
We cannot be held responsible in case there would be extra costs requested at the time of delivery (extra custom fees, etc.).
You have 14 days to return your product with original packaging, invoice and accessories if that does not satisfy you. In case of return of the watch (in the period of the right of return, for a repair, etc.), the shipping costs are the responsability of the buyer.
It is not recommended that you shower or bathe with your watch, even if it is waterproof. Water temperature, soap components or chemical products may shorten the lifetime of some seals. In addition, leather straps age faster with moisture.
